物流政策

Shipping Policy

Last updated: Dec.17, 2025

Processing Time

All orders are processed after receiving your order confirmation email. Processing times vary by product type:

  • Frames (including non-prescription blue light filtering lenses): 2–3 business days (excluding weekends and holidays)

  • Non-prescription Sunglasses: 1–2 business days (excluding weekends and holidays)

  • Frames with prescription lenses and contact lenses: up to 7 business days (excluding weekends and holidays)

You will receive a shipping confirmation email with tracking details once your order has shipped.

Please note that delivery delays caused by postal services, customs clearance, weather conditions, or other circumstances beyond our control may occur.

Domestic Shipping (Canada)

Shipping charges for your order will be calculated and displayed at checkout.

Available shipping options:

  • Canada Post Expedited Parcel: 1–7 business days

  • Canada Post Xpresspost: 1–3 business days

  • Canada Post Priority: 1–3 business days

Delivery time estimates are provided by the carrier and are not guaranteed.

Local Delivery

Free local delivery is available for orders over $150 within 30 km of our store location.

  • Deliveries are made during business hours, Sunday to Friday

  • Customers will be contacted via text message on the day of delivery using the phone number provided at checkout

In‑Store Pickup

Free in-store pickup is available at our store location.

  • Orders are typically ready within 1–2 business days after purchase

  • You will receive an email notification when your order is ready for pickup

Pickup hours:

  • Tuesday to Sunday, 12:00 PM – 6:30 PM

Please bring your order confirmation email when collecting your order.

International Shipping

We currently offer international shipping to the United States.

  • Shipping charges are calculated and displayed at checkout

  • Delivery times vary depending on destination and carrier

Duties, Taxes & Fees

Our products are typically valued below the U.S. de minimis threshold of USD 800 and are usually delivered without duties. However, international shipments may be subject to import duties, taxes (including VAT), customs fees, or courier processing fees once the shipment reaches the destination country.

These charges are not included in the product price or shipping cost and are the sole responsibility of the customer. Jei & Co. Optics is not responsible for any customs-related charges, delays, or refusals. Customers are encouraged to check with their local customs office for estimated duties and taxes before placing an order.

Order Tracking

Once your order has shipped, you will receive an email containing a tracking number. Please allow up to 48 hours for tracking information to become available.

If you have not received your order within 2 business days after receiving your shipping confirmation email, please contact us at info@jeioptics.com with your name and order number, and we will assist you.

Jei & Co. Optics
3065 Granville Street, Vancouver, BC V6H 3J9, Canada
info@jeioptics.com