Processing Time

All orders with frames (including non-prescription blue light filtering lenses) are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Orders with sunglasses and contact lenses are processed within 1 to 2 business days. You will receive another notification when your order has shipped. Frames with prescription lenses are processed within 7 business days. 

Due to COVID-19, potential delays of postal service problems that are outside of our control might.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

Shipping option	Estimated delivery time
Canada Post Expedited Parcel	1 to 7 business days
Canada Post Xpresspost	1 to 3 business days
Canada Post Priority	1 to 3 business days

Local delivery

Free local delivery is available for orders over $50 within 30km from our store location. 

Deliveries are made within our business hours on Sunday to Thursday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at our store location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 11am to 4pm on Monday to Sunday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: The United States. 

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jei & Co. Ltd. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at info@jeioptics.com with your name and order number, and we will look into it for you.